Editor,

I want to express my disappointment with the way and manner officials of NAWEC treat us, their customers. Please, I must emphasize that this attitude is especially common at their West Field office, as that is where I buy my unit.

These officers have absolutely no respect for customers' time. They would be on their private issue while customers are standing waiting. And on a number of occasions, I saw, to my utmost disgust, friends of the officials in duty being preferentially treated, at the expense of others already on the queue.

The question is, was this the purpose of establishing the cash power system?

Indeed, it is quite natural that those NAWEC officials deployed at West Field will deny this, but talk to many of the customers, they will surely tell you the truth, which is that what was supposed to be a cause for comfort for both NAWEC and its customers is being reduced to some discomforting enterprise. In any case, I believe that it is fitting that the management of NAWEC take time to give some of its staff training on the basics of customer care. That way you can maintain a happy customer base, even though you remain a monopoly in this business.

Lamin Touray

Old Jeswang