Enhancing Airport Service Delivery

Enhancing Airport Service Delivery


Last month, this paper reported that the Banjul International Airport was ranked number one as the Most Passenger Friendly Airport in Africa ahead of four other countries by a Pan African Committee of Travel Professionals and Experts from 15 other African countries.

As stated by the organisers of the award, ATQnews.com, a member of Travel Media Group, the nominees for the various categories are self explanatory and doesn’t go to the biggest or grandest airport but to that airport that provides the best travel experience to passengers.

Therefore, any effort geared towards the consolidation of those gains made by the Banjul International Airport can only be welcome and commended. It is therefore, gratifying to note that the Ministry of Tourism and other stakeholders held their annual consultative forum for all service related personnel to enhance service delivery at the BIA as we enter the new season.

The Gambia is known for its warmth, genuine friendliness and hospitality of its people and this has and continues to contribute immensely to the development of the tourism sector of the country. Because of the peaceful and welcoming nature of Gambians, today tourism is not only an activity in the country, but a way of life, a haven of peace and tranquility.

The Gambia has earned, and rightly so, itself as one of the most sought-after holiday destinations for tourists from across the world, Europe in general. This growing popularity can be attributed to a combination of endless sunshine, fabulous beaches, a rich culture, unique traditions, and a very safe environment. To a large extent as well, it is also down to the wonderful hospitality and always smiling faces showed to strangers and this starts at the Banjul International Airport to every nook and cranny of this country.

We therefore, thank the efforts of the Tourism Ministry and partners for taking the bold steps in consolidating the gains by identifying and challenges faced by the Airport.