Stakeholders Dialogue to Enhance Airport Service Delivery

Stakeholders Dialogue to Enhance Airport Service Delivery




The Ministry of Tourism and Culture and key stakeholders on Tuesday held their annual consultative forum for all service related personnel at the Banjul International Airport.

The forum, which was presided over by the minister of Tourism, Benjamin Roberts, among other things covered service expectation from airport service personnel, tourism and service standards, and immigration matters at the Airport, customs/procedures/items, and service expectations from security officers at the airport.

The interactive session also sought out a way forward and solution to some of the issues that were raised at the meeting by the stakeholders.

Delivering his keynote address, Minister Roberts noted that most of the challenges that were raised are repeated ones as they are not different from previous years’ issues but need permanent solutions. The minister tasked stakeholders to come out with positive and meaningful solutions that will enhance and improve the services at the Airport to avoid the same challenges every year.

He said the Airport is not rated according to the size but the good and quality service it offers to the people that patronise it. To move forward, he said stakeholders and service related personnel at the Airport should acknowledge the challenges and discuss among those that are within the industry in order to come up with plans and strategies on what can take the industry to the forefront.

Minister Roberts further highlighted the various issues and called for more collaboration among the stakeholders, in particular all service related personnel at the Airport.

Abdoulie Hydara, the director general of The Gambia Tourism Board (GTBoard) called for collaborative efforts to find a permanent solution to some of the challenges passengers face at the Airport.

Captain Manneh, commander of the Tourism Security Unit, representatives of the directors general of The Gambia Immigration Department (GID) and The Gambia Civil Aviation Authority (GCAA) respectively, delivered statements. Bakary K, Jammeh, the chairman of the GTBoard’s Governing Council delivered the vote of thanks.

by Yunus S. Saliu